Answer: My Brooks Rewards is Brooks Brothers’ customer loyalty program featuring rewards and exclusive member-only benefits designed to recognize and reward members for shopping at Brooks Brothers stores (excluding Airport stores), through our catalogs, website and within our mobile app, regardless of how you choose to pay. The Brooks Card^® and Brooks Brothers Platinum Mastercard^® cardholders are automatically enrolled in the program.

Answer: As a member of My Brooks Rewards, you will receive access to benefits such as bonus-point opportunities, members-only sale access, free standard shipping as a Preferred member, free 2-day shipping as a VIP member, and more. Plus, you will accumulate valuable points for every Brooks Brothers purchase you make: For every 1,000 points you earn, you will receive a $10 Reward for use on a future purchase.

Answer: The number of points you earn varies based on your Membership Level and whether you pay for your Brooks Brothers purchase using The Brooks Card, a Brooks Brothers Platinum Mastercard, or another form of payment (see chart). At a minimum, you’ll earn two points per dollar spent on purchases in all U.S. Brooks Brothers Retail and Factory store locations (excluding Airport locations), online, by phone or within the Brooks Brothers mobile app (for U.S. members only).

Points are earned on eligible purchases including merchandise and gift cards bought at all U.S. Retail and Factory store locations, excluding sales tax, discounts, shipping and handling, returns and price adjustments. Additionally, point earning can only take place when the dollar amount is positive in the following categories: alterations, monogramming/engraving, and gift boxes. Purchases at Brooks Brothers Airport locations are not eligible for points accumulation. However, Brooks Brothers Platinum Mastercard cardholders may still earn points when using their card on external spending. (Learn more about earning points with your Brooks Brothers Credit Card.)

In order to receive points for an eligible purchase, customers must do the following:

Retail Store / Factory Outlet: Tell the store associate at checkout that you're a My Brooks Rewards member.
Online / Mobile App: Make sure you log in to your account to complete your purchase.
Out of store: For Brooks Brothers Platinum Mastercard cardholders, you’ll automatically accumulate points when you shop with a Brooks Brothers Mastercard everywhere that Mastercard is welcome.
Over the phone: Tell the customer service representative that you're a My Brooks Rewards member. We’re happy to take your call seven days a week, 8:00 AM to 9:00 PM ET by calling 833-710-4847.

Answer: You earn more points when you use your Brooks Card or Brooks Brothers Platinum Mastercard than you earn with any other payment type (see chart).

Answer: To redeem your Rewards in stores or by phone through our Customer Service department, simply let the associate know you are a My Brooks Rewards member. Associates can apply any active Rewards to your purchase.

To redeem your Rewards online or in the mobile app, make sure you are signed in to your account before checkout. You will be able to view and apply any valid Rewards on the checkout page.

If you are currently a member of our Corporate Membership Program and have more than one web profile, you must be logged in with the web profile where your Rewards reside.